Neighbourhood Support

We have been advised a number of times of where people have telephoned friends and relatives to discuss the situation rather than making the first call to the police. Many times a number of minutes have passed thus giving more than adequate time for the perpetrator to escape the scene and avoid being apprehended.

Also Neighbourhood Support Area and Street co-ordinators receive calls from people telling them of an incident and expecting them to report it to the police rather than calling direct themselves. Please make the call yourself as you can describe the incident first hand.

Community Constables in this area (dont call these numbers for an emergency)

Beachlands Community Constable 5366130
Highland Park Community Constable - 5720251
Howick Community Constable - 5380300
Meadowlands Community Constable - 5380300
Pakuranga Community Constable - 5720251

New Zealand Police present policy is that they do not accept online or email crime reports. Please contact your local police station.

Calling 111

When contacting the Police for emergencies: dial 111 (including mobile phones)

Traffic incidents and information: dial *555 (not emergencies)

People with impaired hearing: dial 0800 16 16 16 (text phone only)
or fax 0800 16 16 10

For non-urgent service phone your local police station.

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WHEN?

Use 111 when you need immediate help.

WHAT FOR?

Anything that is HAPPENING NOW or has JUST HAPPENED, and
People are in danger, or
Property is in danger of loss or damage, or
A crime is being or has just been committed and the person or persons who
did it is/are nearby, or
There is a major public inconvenience.

HOW?

Dial 111 on any telephone.
111 Calls on payphones and mobiles are free.
If you are using a PABX extension dial 1 for an outside line first (1-111).
When the Telecom operator asks what service you need ask for Police.
When the Police communicator answers, clearly explain the emergency and answer the questions that will be asked.

REMEMBER!

Some emergencies will need more than one service (Fire, Ambulance and Police). Ask for the service which is needed most urgently.

For example; a car crash with serious injury would require Ambulance and Police. The ambulance are needed the most urgently to deal with the injured. Ask for AMBULANCE when dialling 111.

All emergency services have a direct link to each other and the initial service called will notify the other services if they are required.

DON'T USE 111 FOR:

Dont use 111 for non-urgent calls for service. For example;

To report incidents or crimes that have already happened sometime in the past and a rapid police response is not likely to affect the outcome.
For routine enquiries.

Using the 111 system does not automatically mean that your call will get priority action. All calls for assistance are dealt with on the basis of their urgency and individual circumstances , and the number of other urgent calls needing attention. Dialling 111 to report an historic burglary will not get the police to your house any faster. It just means that someone with a genuine emergency will have to wait a little longer while your call is dealt with.

Using the 111 system for non-urgent calls is like pushing to the front of a queue in a movie theatre - you don't see the movie any quicker, you just make fellow citizens wait longer in the queue.

Some examples of 111 Calls we receive (yes - they are real);

"What time is the next bus to Papakura"
"Can you put me through to lost property"
"Can you tell me if my husband has been arrested"
"I have had a power cut and I have no candles"
"I need a ride home to Whangarei, can you pick me up"

We are happy to discuss these matters, but PLEASE use your local Police Station number NOT 111. A list of local police contact details is available here.

Reporting traffic incidents via cellphone

The police operate a system which allows cellphone users to report traffic incidents by dialling the easily remembered number *555.

This system is not intended to take the place of the 111 emergency number, and any incident requiring immediate attention (injury, danger etc) should be reported by dialling 111. The *555 calls are treated as routine calls and are answered with lesser priority than 111 calls.

The *555 number may be used to report minor crashes (non-injury), continuous poor driving, traffic congestion, breakdowns, obstructions on the highway etc.

It should not be used for reporting driving incidents that are minor and not continuing to be a danger to the public. The process to report these incidents is to call at a police station and report them by way of filling out a driving incident form.

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Key Service Ltd

None of the material contained in this website may be used without the express permission of the Pakuranga Bucklands Beach Neighbourhood Support Committee or the New Zealand Police, through the Howick Police Station .